About This Job
- Job Title: Site Supervision Assistant
- Reports to: Administrative Services Coordinator
- Pay Rate: $18/hour
- Hours Per Week: 10-15
- Days and Schedule to be worked: Sunday 4-9 PM, Monday-Thursday 5-9 PM
Position summary:
Under the direction of the Administrative Services Coordinator, the Site Supervision Assistant performs a variety of tasks to support the efficient provision of academic support services to university students. The Site Supervision Assistant is responsible for managing site issues during evening hours included but not limited to customer service and facilities issues and facilitating emergency response.
The mission of THINK TANK is to empower UA students by providing a positive environment where they can master the skills needed to become successful lifelong learners. THINK TANK is committed to creating and maintaining an environment that is diverse, inclusive, and free of discrimination.
Duties and Responsibilities:
- Serve as evening site supervisor. Resolve escalated customer service and facilities issues. Put in facilities management requests as needed.
- Perform front desk functions. Make decisions about front desk coverage for last minute absences and temporary procedure adjustments as needed.
- Know all procedures related to handling emergencies and student behavior issues. Take the lead in facilitating emergency protocols. File incident reports as needed and communicate any issues that arise to Admin Services Coordinator, Assistant Director, Director and other staff as needed.
- Manage correspondence sent to the THINK TANK email during evening shifts.
- Ensure accurate collection of student usage data. Document appointment cancellation details related to billing for fee-based services.
- Assist with managing office procedures and troubleshooting office equipment. Assist in updating training manuals and resources as needed.
- Regularly communicate the progress, outcomes, and direction of work to the Admin Services Coordinator and Assistant Director. Make recommendations concerning improvement of front desk and office procedures.
Desired Qualifications:
- A current University of Arizona graduate student enrolled in at least 6 units
- Must be available to work Sunday—Thursday from 4:00-9:00 PM.
- If you are not available every weekday evening, please list the evenings you are available in the email when you submit your application materials.
- 1 year of work experience in customer service or site management
- Strong communication skills and ability to collaborate with a large team
- Resourceful and able to manage difficult situations
How to Apply:
JOB OPENING STATUS:
- Reviewing applications for Spring 2024.
Submit a resume and cover letter to Matthew Davila (mdavila11@arizona.edu). Your cover letter should address the following:
- Why you are interested in working at THINK TANK
- How this job fits into your educational/career goals
- What experience you have with managing a site, facilitating emergency procedures, and/or deescalating difficult situations
If you have questions, please contact Matthew Davila (mdavila11@arizona.edu).