Technology Resources Assistant

THINK TANK serves as the central academic support center on our campus. The Technology Resources Assistant delivers technical and computer support to ensure that THINK TANK can provide those services seamlessly. The Technology Resources Assistant will assist in updating software, collecting and organizing data, and troubleshooting computer and equipment issues for THINK TANK staff and student workers in concert with the Technology Resources Coordinator. 

The mission of THINK TANK is to empower University of Arizona students by providing a positive environment where they can master the skills needed to become successful lifelong learners. THINK TANK is committed to creating and maintaining a welcoming environment.

Responsibilities 

• Help to troubleshoot common desktop computer and laptop issues.
• Administer regular website updates. 
• Run regular software updates or conduct other routine computer maintenance.
• Help to manage and organize data and spreadsheets related to departmental administration. 
• Contribute to and create technology related how-to and help guides. 
• Function as backup systems admin for certain software solutions. 

Required Qualifications 

• Familiarity with the Windows operating system and core Microsoft 365 applications (Outlook, Word, Excel, PowerPoint).
• Experience problem-solving technical issues and assisting others with technology.
• Understanding of basic information security best practices.
• Excellent communication and customer service skills.
• Willingness to learn new programs, software, and equipment and curiosity about new technologies. 

Preferred Qualifications 

• Experience with website editing or design.
• Intermediate knowledge of Windows 11 operating system and troubleshooting common issues.
• Computer programming experience.
• Understanding of file management tools and how they work (e.g. File Explorer, Box, OneDrive, Google Drive).