Guide to Retain

This guide will show you how to use Retain to sign up for:

I. How to Sign in to Retain

Go to https://arizona.retain.io and sign in with your university NetID and password.

The THINK TANK Services box in Retain

II. The Dashboard

Once you sign in, you will see the Dashboard screen:

  • The Dashboard link in the left sidebar returns you to your home screen.
  • The My Schedule link in the left sidebar allows you to view a calendar of your upcoming and past appointments.
  • The Enrolled Courses box shows your courses for the current semester.
  • The THINK TANK Services box on the right is where you can sign up for our academic support services!
  • The Upcoming Appointments box will be updated with any appointments you have scheduled.

III. How to Book a Academic Skills Tutoring Appointment

  1. In the THINK TANK Services box on your dashboard, click the Course-Specific Services button and select Academic Skills Tutoring from the dropdown menu.
  2. On the New Appointment screen, you can leave the location as the default: BASC - THINK TANK Front Desk.
  3. Next, in step 1, choose a date when you would like to have the appointment.
  4. In step 2, select a tutor from the list who is showing as "available".
  5. In step 3, select a time slot to meet with that tutor.
    • If no times are shown, try selecting a different tutor or a different date.
  6. Then, you may have the option to choose whether to have the meeting in-person or online. Select "In Person" or "Online" from the dropdown.
    • This option will appear based on the tutor and time slot you selected.
  7. Finally, click the Submit button to book the appointment.

IV. How to Sign Up for a Supplemental Instruction Session

  1. In the THINK TANK Services box on your dashboard, click the Course-Specific Services button and select Supplemental Instruction from the dropdown menu.
  2. The screen will show the list of available appointments for SI sessions. There will be a box for each session that looks like this:
     An example SI Session sign up box in Retain
  3. To filter the sessions by course, select the course from the dropdown menu at the top right corner and then click the Filter button.
  4. To sign up for a session, click the blue Sign Up button and then confirm by clicking OK.

V. How to Book a Private Course-Specific Tutoring Appointment

  1. In the THINK TANK Services box on your dashboard, click the Course-Specific Services button and select Private Course-Specific Tutoring from the dropdown menu.
  2. On the New Appointment screen, you can leave the location as the default: BASC - THINK TANK Front Desk.
  3. Select your course from the Course Subject dropdown.
  4. Next, in step 1, choose a date when you would like to have the appointment.
  5. In step 2, select a tutor from the list who is showing as "available".
  6. In step 3, select a time slot to meet with that tutor.
    • If no times are shown, try selecting a different tutor or a different date.
  7. Then, you may have the option to choose whether to have the meeting in-person or online. Select "In Person" or "Online" from the dropdown.
    • This option will appear based on the tutor and time slot you selected.
  8. Finally, click the Submit button to book the appointment.

VI. How to Sign Up for a Math Exam Prep Session

  1. In the THINK TANK Services box on your dashboard, click the Course-Specific Services button and select Math Exam Prep from the dropdown menu.
  2. The screen will show the list of available appointments for Math Exam Prep sessions. There will be a box for each session that looks like this:
     An example Math Exam Prep session sign up box in Retain
  3. To filter the sessions by course, select the course from the dropdown menu at the top right corner and then click the Filter button.
  4. To sign up for a session, click the blue Sign Up button and then confirm by clicking OK.

VII. Frequently Asked Questions

1. How do I cancel an appointment?

From your dashboard screen, find your appointment in the list under “Upcoming Appointments”, and then click on the View button. At the bottom of the detail page for the appointment, click the blue Cancel Appointment button.

Note: Some appointments must be cancelled at least 24 hours in advance. If you wish to cancel an appointment less than 24 hours in advance, please visit our Contact Us page to speak with a staff member or to leave a message about the cancellation.

2. How do I view a record of the times I've used THINK TANK services?

The Service History link in the sidebar in Retain

In your left sidebar, click your profile circle at the bottom and select Service History.

The Service History page shows you a record of your THINK TANK visits:

  1. The Appointments tab lists the THINK TANK appointments and workshops which you signed up for and/or attended.
  2. The Check-Ins tab lists your visits to our drop-in services, both in-person and online. This tab also shows the times when you checked in to certain types of sessions, including Supplemental Instruction and Academic Skills Workshops.
  3. The Download button allows you to download an Excel file containing the information from both the Appointments and Check-Ins tabs.