Guide to Retain

Guide to Retain

This guide will show you how to use Retain to:

  • Book individual tutoring appointments for academic skills, writing, and various courses
  • Sign up for group sessions for selected math and science courses
  • Submit a Feedback Loop request to get feedback on your document from a Writing Center tutor

I. How to Sign in to Retain

Image
Retain

Go to https://arizona.retain.io and sign in with your university NetID and password.

II. The Dashboard

Once you sign in, you will see the Dashboard screen:

  • The Dashboard link in the left sidebar returns you to your home page.
  • The My Schedule link in the left sidebar allows you to view a calendar of your upcoming and past appointments.
  • The Enrolled Courses box shows your courses for the current semester.
  • The THINK TANK Services box on the right is where you can sign up for our academic support services!
  • The Upcoming Appointments box will be updated with any appointments you have scheduled.

III. How to Book an Appointment for an Individual Session

You can schedule a one-on-one tutoring session for the following THINK TANK services:

Steps to schedule an individual session:

  1. In the THINK TANK Services box on your dashboard, click one of the blue subject area buttons and then select one of the services listed above from the dropdown menu.
  2. On the New Appointment page, you can leave the location as the default.
  3. Next, in step 1, choose a date when you would like to have the appointment.
  4. In step 2, select a tutor from the list who is showing as "available".
  5. In step 3, select a time slot to meet with that tutor.
    • If no times are shown, try selecting a different tutor or a different date.
  6. Then, you may have the option to choose whether to have the meeting in-person or online. Select "In Person" or "Online" from the dropdown.
    • This option will appear based on the tutor and time slot you selected.
  7. Finally, click the Submit button to book the appointment.

IV. How to Sign Up for a Group Session

You can schedule a one-on-one tutoring session for the following THINK TANK services:

Steps to sign up for a group session:

  1. In the THINK TANK Services box on your dashboard, click the Course-Specific Services button and select Supplemental Instruction or ($) Math Exam Prep from the dropdown menu.
  2. The new page will show the list of open sessions. There will be a box for each session that looks like this:
Image
Retain SI

        3. To filter the sessions by course, select the course from the dropdown menu at the top right corner and then click the Filter button.
        4. To sign up for a session, click the blue Sign Up button and then confirm by clicking OK.

V. How to Submit a Feedback Loop Request

With the Writing Center's Feedback Loop service, you can upload a document and a tutor will return it to you with helpful feedback.

Steps to submit a Feedback Loop request:

  1. In the THINK TANK Services box on your dashboard, click the Writing Center button and select Feedback Loop from the dropdown menu.
  2. On the New Feedback Loop Request page, complete the form by answering the questions on the right side.
    • Questions with an asterisk are required. Answering additional questions on the form will help our tutors be better prepared to provide useful feedback on your writing.
    • Please submit only Word, PDF, or PowerPoint files.
  3. Click the Submit button at the end of the form to submit your request.
  4. You will receive an email confirmation of your request and you can view your pending and completed requests using the Feedback Loop link in your sidebar.
  5. When a tutor has finished adding their feedback to your document, you will receive an email notification to download your updated file.

VI. Frequently Asked Questions

1. How do I cancel an appointment?

From your dashboard page, find your appointment in the list under “Upcoming Appointments”, and then click on the View button. At the bottom of the detail page for the appointment, click the blue Cancel Appointment button.

Note: Some appointments must be cancelled at least 24 hours in advance. If you wish to cancel an appointment less than 24 hours in advance, please visit our Contact Us page to speak with a staff member or to leave a message about the cancellation.

2. How do I view a record of the times I've used THINK TANK services?

In your left sidebar, click your profile circle at the bottom and select Service History.

The Service History page shows you a record of your THINK TANK visits:

  1. The Appointments tab lists the THINK TANK appointments and workshops which you signed up for and/or attended.
  2. The Check-Ins tab lists your visits to our drop-in services, both in-person and online. This tab also shows the times when you checked in to certain types of sessions, including Supplemental Instruction and Academic Skills Workshops.
  3. The Download button allows you to download an Excel file containing the information from both the Appointments and Check-Ins tabs.
Image
Retain Service History